Refund policy

Rowdy Merch Co. strives to serve our wonderful customers to the best of our ability. If you're not completely satisfied with your order, we will do everything we can to try and make it better! Online purchases are eligible for STORE CREDIT ONLY if returned within 14 days of placing your order. After this timeframe, your item would not be eligible for return. 

Items purchased at a discount and items in a SALE category are FINAL SALE. The following items are FINAL SALE: Bid Day Bag orders, accessories, leggings, bodysuits, graphic tees, sweatshirts, swimwear and athletic wear. 

If you return a final sale item or send back a late return, there will be a 50% restocking fee deducted from your store credit. Due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted.

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

We offer exchanges, but all exchanges are subject to stock availability.

Return Instructions

The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx. 

Please email us at info@rowdymerchco.com to get your return approved. Once approved please ship back to: 

Rowdy Merch Co.

PO Box 342755

Lakeway, TX 78734

Please include a note with your return that states your name and order number. Please wrap your item neatly and in paper of some kind to protect the item. 

Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 50% restocking deducted from your store credit.

Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you. 

Damaged Items

Damaged items must be reported within three days of the receipt of your order. Please email us at info@rowdymerchco.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged. If you have any questions please feel free to email us at info@rowdymerchco.com.